About Crystal willms

Some of my past clients include: 

  • Talisman Energy Inc.
  • City of Calgary
  • Uniglobe Travel Western Canada
  • Suncor Energy Inc.
  • Canadian Union of Public Employees 
  • Worker’s Compensation Board of Alberta
  • AltaGas
  • Cenovus
  • ATCO Structures
  • Nexen
  • Alberta Gymnastics Federation
  • Saskatchewan Ministry of Health
  • Sun Life Financial Inc.
  • The Sovereign General Insurance Company

I obtained my Certified Power Coach® and Group Power Coach® designations in 2008 via Coaching and Leadership International, have Employment Specialist training and a Youth Care Worker Certificate.  I'm a 2010 Graduate of the Canadian Association of Professional Speakers (CAPS) Calgary Chapter Fast Track Program.  I really enjoyed Facilitating Skills for Enhancing Self-Esteem training via Calgary Family Services and have completed Brain Gym® courses delivered by Licensed Brain Gym® Instructors.  I never stop learning.

Just so that you are aware, my coach training is accredited by the International Coach Federation (ICF).

Some of my volunteer efforts include contributions to Hera – Therapeutic Programs for Girls at Risk, The Business Link Guest Advisor Program, Alberta Brain Injury Caregiver Society, Calgary Brain Injury Strategy, Carya (formerly Calgary Family Services), Brainstreams.ca and Sweet Adelines International.

I'm known as a social butterfly and "Networking Queen."  Physical activity, music, travel and friendships are very important to me.

Learn More:
View my Vision and Mission Statement

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I am Saskatchewan, Canada born and raised and grateful to have been working as a coach since 2000.  I have experience working with youth at risk, adults with intellectual disabilities and adults with mild to severe acquired brain injury through public and private health care.  I often support individuals and companies with complex cases and use a direct, assertive approach that remains sensitive to the needs of my clients.  My personal experience as a brain injury caregiver was what drove my passion to provide real world education about the direct and indirect impacts of brain injury along with value of brain health and emotional wellness. 

Since the inception of my business in 2008 (formerly known as Headway Coaching International, upgraded to The Crystal Factor Human Services in 2018), I've enjoyed expanding my client base and collaborating with various organizations. I've added best selling co-author, human resources consultant, professional speaker, Juice Plus+ Virtual Franchisee and Usui Reiki Master Practitioner to my repertoire over the years.  I love what I do and I am told it is reflected in my work.  I have enough resources and skills to support all types of people, with or without injuries.  If you know your goals and want to get on with things, then a working partnership is likely in order! 

Through my coaching and various business partnerships over time, I've had the pleasure of positively impacting individuals and groups in numerous industries which include:

  • Oil and Gas
  • Public Health Care
  • Railway Transportation and Trucking
  • Manufacturing
  • Residential and Commercial Construction 

Contact Crystal: